Advance Auto Parts Reviews

I purchased a Diehard Silver battery in June 2021 at the Advanced Auto 5th Alleghany Ave Phila Pa. And for some reason I had to keep taking the battery back and each time I took back it was replaced with another battery whether new or used it was replaced. Today 9/6/2022 Frank the battery person I assume took my battery for 35 mins and said he put on charge he never showed us the charge and he used 3 battery chargers to test battery including opening a new battery charger. All to say the battery is good. When I put the battery in my van the battery was dead as when I took in store, I called Frank and asked are you sure you charged tis battery because no way it should not have started the car. Frank claimed he charged the battery and I say he did not. That battery cost me almost $200.00 and for it not to be replaced its not fair. I sure if I was PR he would have handled the situation differently. He seemed like I as trying to get over in some way. I am in the system to verify my purchase. I am sure they know some or all of them batteries are seconds maybe thirds and to treat a customer like this is not fair.

I’ve been purchasing items from this place for years. My phone number is in the system so any store I go to has me. Went to glen cove location and I’m not in system. Bought cabin and engine air filters. Submitted rebate info and got email telling me that they cannot process the rebate. Will switch to auto zone. Advance auto is a scam

I wanted to say how professional the staff at 6301 park Blvd, Pinellas park, FL, we're. I can't remember the Managers name, but she was exceptional. She Cross referenced an electrical part for me. I couldn't get any of the other auto suppliers to do this. I'll definitely go back, so I can deal with her. 👍

Ordered parts on August 24 2022, was notified by email that package was shipped - two days past, tracking still showed Label Created with no movement. On August 26, 2022 package was shipped from Raleigh NC. 4 day shipment was expected from order date. 2 day delay and tracking showed package to be delivered on August 30, by 7 PM package was NOT received as scheduled. Was called by UPS that package will be delivered today - August 31, 2022 by 8 30 PM will have to see. Store is located 17 miles from my location. Expected delivery from store not NC. Should NOT have taken 7 days for delivery to North Central Florida from Raleigh NC.

My husband and I went to the store #07835 located at 776 Adams Ave in Philadelphia. To be honest I was impressed with their professionalism, friendliness. Courtesy and knowledge. I want to say thank you #07835.

Ordered online: a vacuum brake booster for my '91 Jeep. This was supposed to be a reconditioned part. Received it on time, but trusted it would be okay. When the repair shop was ready to install it, I opened the box to find a part straight from the junkyard: rusted, filthy, broken rubber, and human hairs stuck to it. I wish Trustpilot allowed images to be posted!
Advance Auto Parts' website states that parts can be returned to a nearby store. But on driving there, the store *would not* accept the return: the website lies.
Now I have to send it back via USPS or UPS - at my expense.
Edit, following day:
Called Advance's Customer Service line. They put me on hold for a long time while they called the store that refused the return, then came back to say that Advance Auto Parts was standing by the store's refusal: they would not even accept the return if I shipped it to them!
To sum up: I have a junk part, I'm out $190.28, and Advance Auto Parts believes I'm a scammer trying to return my old, broken part!

EDIT, one week later:
After several phone calls and several emails with photos to Advance's Customer Service people, I was shocked to receive a phone call from the manager of the local Advance store that had originally refused the return. Victor was finally ready to acknlowedge that Advance had erroneously shipped me someone else's returned core, that I was not in fact a scammer, and refunded my $190.00. Thanks, Victor.
A good ending :^) to a very bad week :^(

I have had many dealings with Advance Auto over the years. I have never had any problems whatsoever. If there was a defective part they made it good immediately. They can also offer a good advice and tools when needed. I highly recommend them

Store 3458 Everett, WA. Shop here past five years. No issues, long time employees I trust. 8/22 ordered a replacement relay for my Pathfinder. Mere 21.00$. either compatible part was ordered or wasn't dunno? The clerk gave me wring box, u asked do u need to see recieot? He looked then took away the wrong part .came back with a 2nd. I left, trued it, nit compatible ! Returned and he just says can't take returns on electronics that were plugged in. Wouldn't consider it was his screw up not customers. Just destroyed my trust in that store. No more Advance for me

I purchase a fuel pump for my 1979 Jeep CJ7, replaced it drove about 200 miles on it, it stops pumping. Towed home tested the pump no pressure, the Ramsey NY location did not have another pump so I went the Nanuet New York Advance auto. Nanuet said they could not refund me for the purchase of the 2nd pump I had to go back to Ramsey for my refund of the bad pump.

So installed the 2nd pump from Nanuet it leaked fuel. I sourced a 3rd pump from a different parts supplier. That pump is running fine.

I returned to the Ramsey Advance Auto to get a refund and I am told they could only do an exchange, I told them I did not need an exchange as i all ready replaced both pumps as they were defective. I was told they could not issue a refund or give me a store credit.

I have just finished restoring the Jeep and have hundreds if not thousands of dollars of Advance Auto’s parts in the Jeep. I am not adding the thousands of dollars of parts for my other vesicles.

I will not be using Advance Auto Parts as they do not support their customers.

For about fifty dollars you lost me as a customer.

And one more thing Felix the old store manager would have taken care of me.

john gibson

Advance Auto Parts Limited Lifetime Warranties are a LIE. They only cover manufacture defects for the life of the part; a term that they have defined as 4 years or less. It is their position that all parts wear out from use and age. Their receipts fade out in days if left in your car and the database system at the corporate office scrubs customer history of anything older than 4 years old. Your local store retains records for 2 years until it is lost during System Upgrades. You only have a warranty is you can prove it in court